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Technology Support Center Spaces Apps Templates Create Technology Support Center All content Blogs Calendars Space settings Shortcuts Support Hours Support Hours This trigger is hidden Troubleshooting articles Troubleshooting articles This trigger is hidden Content Service Catalog Campus Support Centers GullNet and Peoplesoft Info for faculty, staff, students and parents new to Salisbury University Internet Access IT Procurement and Consulting Services IT Security • IT Student Employment Opportunities • IT Support with Video Call Labs and Classrooms Network Drives and Cloud Storage Operating System and Hardware Support Passwords and Accounts • About Single Password • Different Types of Accounts Duo (Multi-Factor Authentication) • Faculty and staff account creation process • Faculty Emeriti (retiree) access • General information about Faculty and Staff SU accounts • General information about Student SU accounts • Managing student worker accounts in GullNet • Password Assistance • Password reset for incoming, prospective and transfer students (GullNet) • Requesting a guest account for internet and computer login access • SAP Logins- Perdue School students SPS-Statewide Personnel Online System (Open Enrollment for Benefits) • SU account and access life cycle - Faculty, Staff and Students • SU Bookstore Account Information • SU Employee Directory Updates: Office Phone, Office location, and Job Title updates • User repeatedly locked out of SU account after changing password Using the SU Password Reset System to change or reset your password Printing, Faxing and Scanning Software and Applications SU website and other websites Telecommunications Workday Support Hours Troubleshooting articles Technology Support Center / / Passwords and Accounts / Password Assistance Password Assistance Stephen Ashby Tammy Voigt Kevin Malone Owned by Stephen Ashby Last updated: May 24, 2023 by Tammy Voigt 3 min read Loading data... Current SU students, faculty and staff will use the SU Password Reset System to manage their passwords. This page covers that system, as well as some other password management options for incoming students and non-traditional users. ***Prospective/incoming students: see GullNet Password Recovery . SU Password Reset System The SU Password Reset System is for current SU students, faculty, staff, retirees and emeriti ONLY. Information Technology’s password reset system gives you three methods to verify your identity to reset your password: challenge questions, alternate email, and SMS (phone text message). To use the password reset system, click SU Password Reset System button above. Before you can use the SU Password Reset System, you need to setup your authentication methods by choosing Initial Profile Setup. We encourage all current SU students, faculty, and staff to set up at least two, preferably all three password reset methods to give yourself several ways to reset your password 24/7 as a self-service. Instructions for completing the Initial Profile Setup and resetting your SU password . Once you have been setup for DUO two factor authentication, your SU password will expire every 365 days. Passwords must meet the following criteria: A minimum of 14 characters (maximum 32 characters). Password must contain a mix of at least three of the following: uppercase letters of European Languages (A through Z, with diacritic marks, Greek and Cyrillic characters) Lowercase letters of European languages (a through z, sharp-s, with diacritic marks, Greek and Cyrillic characters) Base 10 digits (0 through 9) Non-alphanumeric characters (special characters): (~!@#$%^&*_-+=`|\(){}[]:;"’,.?/) Currency symbols such as the Euro or British Pound are not counted as special characters for this policy setting. Any Unicode character that is categorized as an alphabetic character but is not uppercase or lowercase. This includes Unicode characters from Asian languages. Password cannot repeat any of your previous 24 passwords. Password cannot contain parts of the username or the user’s full name. GullNet Password Recovery (Incoming/Prospective Students Only) Prospective and incoming students can recover their GullNet password. You can use the Forgot My Password link below to send your current password to your personal email account. You have access to use this Password Recovery system until you receive your "Welcome" email indicating you now have an enhanced GullNet account. Click Forgot My Password to have your GullNet password emailed to your personal email address on file. The password you receive may contain symbols in addition to letters and numbers. If you no longer have access to the personal email address you provided on your application, contact the IT Help Desk at 410-677-5454 from Monday through Friday, 7 am to 7 pm. Note: IT Support technicians will need to speak with the student to verify their identity in order to give out account usernames or to help with password issues if you are not able to recover the password using the "Forgot My Password" self-service. After Orientation Password Recovery Once you receive your "welcome" email indicating you now have an enhanced GullNet account, you will no longer be able to use the Password Recovery system. After Orientation is completed, you will use the SU Password Reset system . In the time between receiving your enhanced GullNet account and the end of Orientation, if you need your SU password you will need to contact the IT Help Desk at 410-677-5454 for assistance. MyClasses Guest Accounts If you have a MyClasses account and not a SU email address, you should use the username and password that was sent to you via email. If you no longer have access to this information, use the Forgot password? link. If the Forgot password? link doesn’t work, contact Instructional Design & Delivery at 410-677-6585 for assistance. Related articles Page: GullNet and Peoplesoft Page: Succeed Courses for non SU guests Page: Gullnet Printing Issue - Blank Pages or Missing Information Page: Obtaining Course Evaluation Results in GullNet Page: Making a payment in GullNet (CashNet) Did this solve your issue?? {"serverDuration": 15, "requestCorrelationId":...